Fastenal Co.: Loved that I spoke to an actual human being. Bu...
A Fastenal Co. customer review by GetHuman user ~Emly from November 21st, 2017
Background on ~Emly's case
GetHuman: ~Emly - can you tell our other Fastenal Co. customers when your case took place?
~Emly: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to Fastenal Co., and if so, how?
GetHuman: And which of these common Fastenal Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~Emly a list of common Fastenal Co. problems)
~Emly: "Technical support" was why I was trying to call.
~Emly's review of Fastenal Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Fastenal Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Emly: Loved that I spoke to an actual human being. But when I was talking to the lady that helped me, I felt like I was bothering her with my question. She seemed irritated and rushed. I feel that was rude of her.
GetHuman: Let's quantify your experience contacting Fastenal Co.. On a scale of 1 to 5, how easy is it go get help on a Fastenal Co. problem?
~Emly: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Emly: I'd give them a three out of five on communication.
GetHuman: And what about Fastenal Co.'s ability to quickly and effectively address your problem?
~Emly: For that I would say two out of five.
GetHuman: And finally- any advice for other Fastenal Co. customers?
~Emly: Call them early in the day or late. Don't forget any personal or account information you might need for Fastenal Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Emly taken from his Fastenal Co. customer service problem that occurred on November 12th, 2017.
Fastenal Co.
3.50 of 5 stars | 3 reviews
~Emly's Fastenal Co. Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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