I had to go to the FedEx office in Culver City...
A FedEx Office customer review by GetHuman user ~Noni Mus from November 19th, 2017
Background on ~Noni Mus's case
GetHuman: ~Noni Mus - can you tell our other FedEx Office customers when your case took place?
~Noni Mus: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to FedEx Office, and if so, how?
GetHuman: And which of these common FedEx Office customer issues best describes the reason you wanted to talk to them?
(Shows ~Noni Mus a list of common FedEx Office problems)
~Noni Mus: "Track a Package" was why I was trying to call.
~Noni Mus's review of FedEx Office customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx Office customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Noni Mus: I had to go to the FedEx office in Culver City to pick up a package.*I walk in and ask the woman at the desk, "Will they allow me to pick up my wife's package?" She doesn't know and says to ask someone else but I go back where she pointed and there is no one to ask - just * clerks dealing with lines of people.**I wait in line for ** minutes hoping they will let me pick up the package. I had to wait behind people who were sending packages. Even at the dreaded post office they often have people say "Anyone here to just pick up a package?" and take you to a shorter line.**They had no signs saying which line you should be in and they were really slow and only had * people working. **Also the reason I was there in the *st place is because they came to my apartment twice to deliver the pkg yet never left a message on my phone connected to my door bell and never left a note. So then I got a note saying "We tried to deliver twice". Well if they'd left a MESSAGE then I'd have been looking for
GetHuman: Let's quantify your experience contacting FedEx Office. On a scale of 1 to 5, how easy is it go get help on a FedEx Office problem?
~Noni Mus: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Noni Mus: I'd give them a two out of five on communication.
GetHuman: And what about FedEx Office's ability to quickly and effectively address your problem?
~Noni Mus: For that I would say five out of five.
GetHuman: And finally- any advice for other FedEx Office customers?
~Noni Mus: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx Office to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Noni Mus taken from his FedEx Office customer service problem that occurred on November 11th, 2017.
FedEx Office
4.00 of 5 stars | 7 reviews
~Noni Mus's FedEx Office Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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