Contacted FedEx because my order has been bounc...
A FedEx customer review by GetHuman user ~Tony from November 23rd, 2017
Background on ~Tony's case
GetHuman: ~Tony - can you tell our other FedEx customers when your case took place?
~Tony: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~Tony a list of common FedEx problems)
~Tony: "Overcharge/Strange charge" was why I was trying to call.
~Tony's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tony: Contacted FedEx because my order has been bounced back and forth between OH and WV. Rep could no tell me the reason why just the ETA. Thanks...I could have found that on the site. Said she would call back within ** hours. Number worked great though.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~Tony: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tony: I'd give them a one out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~Tony: For that I would say four out of five.
GetHuman: And finally- any advice for other FedEx customers?
~Tony: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tony taken from his FedEx customer service problem that occurred on November 14th, 2017.