FedEx: I have problems with my deliveries. The driver...
A FedEx customer review by GetHuman user ~eagleslady from November 18th, 2017
Background on ~eagleslady's case
GetHuman: ~eagleslady - can you tell our other FedEx customers when your case took place?
~eagleslady: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~eagleslady a list of common FedEx problems)
~eagleslady: "Account Access" was why I was trying to call.
~eagleslady's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eagleslady: I have problems with my deliveries. The driver(s)insist on leaving packages on my back porch that is uncovered rather than my front porch that is covered. There is another number that I called off the door card last time to correct this problem and this time no door card and no correction.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~eagleslady: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eagleslady: I'd give them a four out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~eagleslady: For that I would say one out of five.
GetHuman: And finally- any advice for other FedEx customers?
~eagleslady: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eagleslady taken from his FedEx customer service problem that occurred on November 10th, 2017.