FedEx: I waited for this package for * week to come to...
A FedEx customer review by GetHuman user ~mildred grace from November 17th, 2017
Background on ~mildred grace's case
GetHuman: ~mildred grace - can you tell our other FedEx customers when your case took place?
~mildred grace: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~mildred grace a list of common FedEx problems)
~mildred grace: "Refund a Charge" was why I was trying to call.
~mildred grace's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mildred grace: I waited for this package for * week to come to me, and then the driver said I was not at home after putting the door tag on someone else mailbox, then he took the item to Bedford Park, Il. I live in Chicago, Il. and was put off after calling the office for the delivery. I'm disable person and I do not drive, this has been a very bad experience with Fed Ex.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~mildred grace: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mildred grace: I'd give them a five out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~mildred grace: For that I would say three out of five.
GetHuman: And finally- any advice for other FedEx customers?
~mildred grace: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mildred grace taken from his FedEx customer service problem that occurred on November 11th, 2017.