FedEx: horrible delivery services with constant hang-u...
A FedEx customer review by GetHuman user ~happy mom from November 5th, 2017
Background on ~happy mom's case
GetHuman: ~happy mom - can you tell our other FedEx customers when your case took place?
~happy mom: Sure. It was middle of the night, on October 28th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~happy mom a list of common FedEx problems)
~happy mom: "Make a shipment" was why I was trying to call.
~happy mom's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy mom: horrible delivery services with constant hang-ups when trying to contact a represenative. delivery drivers falsify delivery tickets and never make deliveries
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~happy mom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy mom: I'd give them a three out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~happy mom: For that I would say five out of five.
GetHuman: And finally- any advice for other FedEx customers?
~happy mom: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy mom taken from his FedEx customer service problem that occurred on October 28th, 2017.