Fifth Third Bank: Just got loan, called because payment due I hav...
A Fifth Third Bank customer review by GetHuman user ~CaliGirl from November 26th, 2017
Background on ~CaliGirl's case
GetHuman: ~CaliGirl - can you tell our other Fifth Third Bank customers when your case took place?
~CaliGirl: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Fifth Third Bank, and if so, how?
GetHuman: And which of these common Fifth Third Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~CaliGirl a list of common Fifth Third Bank problems)
~CaliGirl: "Update Account Info" was why I was trying to call.
~CaliGirl's review of Fifth Third Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Fifth Third Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CaliGirl: Just got loan, called because payment due I have no booklet payment stubs! I called got first rep she said after I gave SSN* that they don't have my **day old loan? She said we probably sold it to another loan Co. My response was that's illegal you didn't even give me written notice or my consent? She said huh normally you get a letter? Well again no answers I'm the only one trying to make a payment where as others probably would let it go! It's there fault! So she said here's a * call them see if they have your loan! I refused and said you call them keep me on the phone so we all can talk!! After ** minutes on hold she hung up. Clearly this rep new nothing! She easily could of said hang on let me help I'll call a supervisor!? No get dial tone! I then reach out to crappy dealership who linked me to this stupid bank, he calls me back assured me they do have my loan. He said here use my dealership direct line call someone who will talk to you. I do, then this man says hmm we must have t
GetHuman: Let's quantify your experience contacting Fifth Third Bank. On a scale of 1 to 5, how easy is it go get help on a Fifth Third Bank problem?
~CaliGirl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CaliGirl: I'd give them a five out of five on communication.
GetHuman: And what about Fifth Third Bank's ability to quickly and effectively address your problem?
~CaliGirl: For that I would say one out of five.
GetHuman: And finally- any advice for other Fifth Third Bank customers?
~CaliGirl: Call them early in the day or late. Don't forget any personal or account information you might need for Fifth Third Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CaliGirl taken from his Fifth Third Bank customer service problem that occurred on November 17th, 2017.