Fingerhut really *****. the raised my credit l...
A Fingerhut customer review by GetHuman user ~70459abc from November 24th, 2017
Background on ~70459abc's case
GetHuman: ~70459abc - can you tell our other Fingerhut customers when your case took place?
~70459abc: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~70459abc a list of common Fingerhut problems)
~70459abc: "Update Account Info" was why I was trying to call.
~70459abc's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~70459abc: Fingerhut really *****. the raised my credit limit to $*****. they did not say it was a promo for one month. now they have dropped it back to $****. they say the $****. was just for one month. but they did not say that when they told me I had $****. credit. only after I questioned them about where my $***. credit line had gone.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~70459abc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~70459abc: I'd give them a three out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~70459abc: For that I would say two out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~70459abc: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~70459abc taken from his Fingerhut customer service problem that occurred on November 21st, 2017.