Fingerhut: Hung up on * times when I asked for a superviso...
A Fingerhut customer review by GetHuman user GetHuman-406514 from November 24th, 2017
Background on GetHuman-406514's case
GetHuman: GetHuman-406514 - can you tell our other Fingerhut customers when your case took place?
GetHuman-406514: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-406514 a list of common Fingerhut problems)
GetHuman-406514: "Account access" was why I was trying to call.
GetHuman-406514's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-406514: Hung up on * times when I asked for a supervisor. Hung up on ** times on chat as well. Fingerhut says UPS has my package, UPS say Fingerhut has my package. Does anyone not have US support anymore. Ridiculous
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
GetHuman-406514: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-406514: I'd give them a two out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
GetHuman-406514: For that I would say five out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
GetHuman-406514: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-406514 taken from his Fingerhut customer service problem that occurred on November 22nd, 2017.