Fingerhut: I call to make a payment on my friends account...
A Fingerhut customer review by GetHuman user ~johnny from November 22nd, 2017
Background on ~johnny's case
GetHuman: ~johnny - can you tell our other Fingerhut customers when your case took place?
~johnny: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~johnny a list of common Fingerhut problems)
~johnny: "Cancel order" was why I was trying to call.
~johnny's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~johnny: I call to make a payment on my friends account and was refused the payment because I didn't know the account holders *-digit s.s *. I was not asked for any other information. I am appalled of the service even when I stated I have the customer account * and the customer Number billing address and birthday but S.S.* is personal information. The account holders name is Ricky Sosa whom could be reached at ************ my name is Johnny Roldan my * is ************ I would like this problem to be rectified so that payments could be made on a timely basis. your immediate attention to this matter is appreciated. Staff should be trained on proper customer service. A bad exp. for a customer is not escalated by arguing or calling a client a liar. If payment is not received by the ******* it would be added late fees not because the customer refused to pay but really because the company is refusing the payment.**Sincerely yours**Ricky Sosa and Johnny Roldan
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~johnny: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~johnny: I'd give them a four out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~johnny: For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~johnny: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~johnny taken from his Fingerhut customer service problem that occurred on November 20th, 2017.