Fingerhut: I finally got thru to someone who told me the p...
A Fingerhut customer review by GetHuman user ~pissed off in Brooklyn Park from November 13th, 2017
Background on ~pissed off in Brooklyn Park's case
GetHuman: ~pissed off in Brooklyn Park - can you tell our other Fingerhut customers when your case took place?
~pissed off in Brooklyn Park: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off in Brooklyn Park a list of common Fingerhut problems)
~pissed off in Brooklyn Park: "Track order" was why I was trying to call.
~pissed off in Brooklyn Park's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off in Brooklyn Park: I finally got thru to someone who told me the promo code for free shipping didn't apply to my order. the web site is slow and unreliable, just like the employee I talked to about the free shipping issue. If Fingerhut wants to hire customer service people who can't resolve problems, or speak and understand English, then they're going to have to understand that I pay only for what I get.... Take that to the bank.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~pissed off in Brooklyn Park: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off in Brooklyn Park: I'd give them a two out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~pissed off in Brooklyn Park: For that I would say five out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~pissed off in Brooklyn Park: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off in Brooklyn Park taken from his Fingerhut customer service problem that occurred on November 9th, 2017.