Fingerhut: I've tried calling waited ** minutes no respons...
A Fingerhut customer review by GetHuman user ~Otis Waterman JR from November 20th, 2017
Background on ~Otis Waterman JR's case
GetHuman: ~Otis Waterman JR - can you tell our other Fingerhut customers when your case took place?
~Otis Waterman JR: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~Otis Waterman JR a list of common Fingerhut problems)
~Otis Waterman JR: "Change order" was why I was trying to call.
~Otis Waterman JR's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Otis Waterman JR: I've tried calling waited ** minutes no response poor communications I have not been charged my monthly payment which is electronicly processed I am a on time costumer with my payments
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~Otis Waterman JR: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Otis Waterman JR: I'd give them a two out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~Otis Waterman JR: For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~Otis Waterman JR: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Otis Waterman JR taken from his Fingerhut customer service problem that occurred on November 16th, 2017.