Fingerhut: I want to speak to a representative, or you wil...
A Fingerhut customer review by GetHuman user ~You figure it out from November 19th, 2017
Background on ~You figure it out's case
GetHuman: ~You figure it out - can you tell our other Fingerhut customers when your case took place?
~You figure it out: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~You figure it out a list of common Fingerhut problems)
~You figure it out: "Update Account Info" was why I was trying to call.
~You figure it out's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~You figure it out: I want to speak to a representative, or you will have my order on the way back to you in the morning. Tired of your b.s.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~You figure it out: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~You figure it out: I'd give them a three out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~You figure it out: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~You figure it out: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~You figure it out taken from his Fingerhut customer service problem that occurred on November 11th, 2017.