Fingerhut: Kept putting me on hold and then the phone call...
A Fingerhut customer review by GetHuman user ~jermaine1976 from November 19th, 2017
Background on ~jermaine1976's case
GetHuman: ~jermaine1976 - can you tell our other Fingerhut customers when your case took place?
~jermaine1976: Yes I can. It was evening, on November 9th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~jermaine1976 a list of common Fingerhut problems)
~jermaine1976: "Complaint" was why I was trying to call.
~jermaine1976's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jermaine1976: Kept putting me on hold and then the phone call drops. I just wanted to change my address . I got so disgusted I cut the card in half. Worst customer service ever!
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~jermaine1976: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jermaine1976: I'd give them a four out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~jermaine1976: For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~jermaine1976: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jermaine1976 taken from his Fingerhut customer service problem that occurred on November 9th, 2017.