Fingerhut: These people need answer the phone when I need...
A Fingerhut customer review by GetHuman user ~Not a happy shopper from November 22nd, 2017
Background on ~Not a happy shopper 's case
GetHuman: ~Not a happy shopper - can you tell our other Fingerhut customers when your case took place?
~Not a happy shopper : Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~Not a happy shopper a list of common Fingerhut problems)
~Not a happy shopper : "Returns" was why I was trying to call.
~Not a happy shopper 's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not a happy shopper : These people need answer the phone when I need to call and make payments, and for Gods sake never be a day late they have harassed me at work due to one day late, they called my cell phone * times and my WORK phone * times. Rude customer service.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~Not a happy shopper : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not a happy shopper : I'd give them a two out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~Not a happy shopper : For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~Not a happy shopper : Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not a happy shopper taken from his Fingerhut customer service problem that occurred on November 15th, 2017.