Finnair: Finally gave up waiting. They obviously don't...
A Finnair customer review by GetHuman user ~Anonymous from November 22nd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Finnair customers when your case took place?
~Anonymous: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to Finnair, and if so, how?
GetHuman: And which of these common Finnair customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Finnair problems)
~Anonymous: "Frequent flyer program" was why I was trying to call.
~Anonymous's review of Finnair customer service
GetHuman: So how would you sum up your experience for GetHuman's Finnair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Finally gave up waiting. They obviously don't care about their customers. I tried three other times and gave up.
GetHuman: Let's quantify your experience contacting Finnair. On a scale of 1 to 5, how easy is it go get help on a Finnair problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Finnair's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Finnair customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Finnair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Finnair customer service problem that occurred on November 15th, 2017.