First Direct: Great company to deal with, the phone is answer...
A First Direct customer review by GetHuman user GetHuman-294341 from November 5th, 2017
Background on GetHuman-294341's case
GetHuman: GetHuman-294341 - can you tell our other First Direct customers when your case took place?
GetHuman-294341: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to First Direct, and if so, how?
GetHuman: And which of these common First Direct customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-294341 a list of common First Direct problems)
GetHuman-294341: "Complaint" was why I was trying to call.
GetHuman-294341's review of First Direct customer service
GetHuman: So how would you sum up your experience for GetHuman's First Direct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-294341: Great company to deal with, the phone is answered within a few rings by a real human in Leeds or Scotland.
GetHuman: Let's quantify your experience contacting First Direct. On a scale of 1 to 5, how easy is it go get help on a First Direct problem?
GetHuman-294341: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-294341: I'd give them a five out of five on communication.
GetHuman: And what about First Direct's ability to quickly and effectively address your problem?
GetHuman-294341: For that I would say three out of five.
GetHuman: And finally- any advice for other First Direct customers?
GetHuman-294341: Call them early in the day or late. Don't forget any personal or account information you might need for First Direct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-294341 taken from his First Direct customer service problem that occurred on November 1st, 2017.
First Direct
4.80 of 5 stars | 2 reviews
GetHuman-294341's First Direct Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like First Direct, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with First Direct in any way.