First Niagara Bank: Held for ** minutes to be told to fax my reques...
A First Niagara Bank customer review by GetHuman user GetHuman-138745 from November 25th, 2017
Background on GetHuman-138745's case
GetHuman: GetHuman-138745 - can you tell our other First Niagara Bank customers when your case took place?
GetHuman-138745: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to First Niagara Bank, and if so, how?
GetHuman: And which of these common First Niagara Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-138745 a list of common First Niagara Bank problems)
GetHuman-138745: "Complaint" was why I was trying to call.
GetHuman-138745's review of First Niagara Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's First Niagara Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-138745: Held for ** minutes to be told to fax my request. There should be more prompts for that type of response.
GetHuman: Let's quantify your experience contacting First Niagara Bank. On a scale of 1 to 5, how easy is it go get help on a First Niagara Bank problem?
GetHuman-138745: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-138745: I'd give them a two out of five on communication.
GetHuman: And what about First Niagara Bank's ability to quickly and effectively address your problem?
GetHuman-138745: For that I would say five out of five.
GetHuman: And finally- any advice for other First Niagara Bank customers?
GetHuman-138745: Call them early in the day or late. Don't forget any personal or account information you might need for First Niagara Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-138745 taken from his First Niagara Bank customer service problem that occurred on November 22nd, 2017.
First Niagara Bank
2.50 of 5 stars | 15 reviews
GetHuman-138745's First Niagara Bank Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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