Fitbit: Actually surprised, they were very helpful. Had...
A Fitbit customer review by GetHuman user GetHuman-316707 from November 23rd, 2017
Background on GetHuman-316707's case
GetHuman: GetHuman-316707 - can you tell our other Fitbit customers when your case took place?
GetHuman-316707: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316707 a list of common Fitbit problems)
GetHuman-316707: "Problem With the App" was why I was trying to call.
GetHuman-316707's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316707: Actually surprised, they were very helpful. Had a poor experience trying to work with customer service through their email, but this gentleman was very helpful and agreed to honor my warranty and replace my device due to malfunctioning battery.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-316707: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316707: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-316707: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-316707: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316707 taken from his Fitbit customer service problem that occurred on November 15th, 2017.