Fitbit has helped me attain my fitness goals to...
A Fitbit customer review by GetHuman user ~Casey Cross from November 22nd, 2017
Background on ~Casey Cross's case
GetHuman: ~Casey Cross - can you tell our other Fitbit customers when your case took place?
~Casey Cross: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Casey Cross a list of common Fitbit problems)
~Casey Cross: "Problem With the App" was why I was trying to call.
~Casey Cross's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Casey Cross: Fitbit has helped me attain my fitness goals to prevent me from having back surgery. Still have just a few more lbs to go. Excellent product. Will buy another when this product finally quits just to stay on track.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Casey Cross: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Casey Cross: I'd give them a four out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Casey Cross: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Casey Cross: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Casey Cross taken from his Fitbit customer service problem that occurred on November 20th, 2017.