Fitbit: I called a few times and each time I was told a...
A Fitbit customer review by GetHuman user ~Bad Communication from November 18th, 2017
Background on ~Bad Communication's case
GetHuman: ~Bad Communication - can you tell our other Fitbit customers when your case took place?
~Bad Communication: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Bad Communication a list of common Fitbit problems)
~Bad Communication: "Return an Order" was why I was trying to call.
~Bad Communication's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bad Communication: I called a few times and each time I was told all agents were busy... please check the web or try again later and then hung up on me. that's horrible since they aren't responding to my case online either. I'm getting ready to return my device since I can't get any customer service.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Bad Communication: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bad Communication: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Bad Communication: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Bad Communication: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bad Communication taken from his Fitbit customer service problem that occurred on November 13th, 2017.