I called because my Fitbit device that was supp...
A Fitbit customer review by GetHuman user ~Rachel from November 25th, 2017
Background on ~Rachel's case
GetHuman: ~Rachel - can you tell our other Fitbit customers when your case took place?
~Rachel: Yeah. It was late at night, on November 18th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Rachel a list of common Fitbit problems)
~Rachel: "Where to buy" was why I was trying to call.
~Rachel's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rachel: I called because my Fitbit device that was supposed to be sent to me did not get delivered to me in error. The rep quickly corrected the error, apologized that it hadn't gotten to me when it was supposed to and resent me another device overnight
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Rachel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rachel: I'd give them a three out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Rachel: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Rachel: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rachel taken from his Fitbit customer service problem that occurred on November 18th, 2017.