I had to call about my Fitbit charge would no l...
A Fitbit customer review by GetHuman user ~Fitbit Mommy from November 27th, 2017
Background on ~Fitbit Mommy's case
GetHuman: ~Fitbit Mommy - can you tell our other Fitbit customers when your case took place?
~Fitbit Mommy: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Fitbit Mommy a list of common Fitbit problems)
~Fitbit Mommy: "Returns" was why I was trying to call.
~Fitbit Mommy's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fitbit Mommy: I had to call about my Fitbit charge would no longer charge after only * months of daily wear. She initially gave me a hard time about replacing the device because I didn't have my original receipt. She was able to get me an "exception" and processed an order for a replacement fitbit.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Fitbit Mommy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fitbit Mommy: I'd give them a four out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Fitbit Mommy: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Fitbit Mommy: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fitbit Mommy taken from his Fitbit customer service problem that occurred on November 19th, 2017.