Fitbit: I have experienced severe skin rashes using my...
A Fitbit customer review by GetHuman user ~Hockey Rules from November 24th, 2017
Background on ~Hockey Rules's case
GetHuman: ~Hockey Rules - can you tell our other Fitbit customers when your case took place?
~Hockey Rules: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Hockey Rules a list of common Fitbit problems)
~Hockey Rules: "Problem With the App" was why I was trying to call.
~Hockey Rules's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hockey Rules: I have experienced severe skin rashes using my Flex. I switched arms and both times got an outbreak rash over time. I wash the band regularly. The help desk person is escalating my case to a different department and she said someone would be contacting me.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Hockey Rules: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hockey Rules: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Hockey Rules: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Hockey Rules: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hockey Rules taken from his Fitbit customer service problem that occurred on November 20th, 2017.