I have had to cell all Fitbit customer service...

A Fitbit customer review by GetHuman user ~jpmiami from November 27th, 2017

Background on ~jpmiami's case

GetHuman: ~jpmiami - can you tell our other Fitbit customers when your case took place?
~jpmiami: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Fitbit, and if so, how?
~jpmiami: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~jpmiami a list of common Fitbit problems)
~jpmiami: "Repairs" was why I was trying to call.

~jpmiami's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jpmiami: I have had to cell all Fitbit customer service multiple times in the * weeks since I got my Fitbit. I am dealing with a defective device and they continue to make me try to get it to work. I also ordered the Aria scale, which was defective. They are replacing that but it is on an * week back order. As you might guess, I am extremely unhappy so far with their customer service and their electronics.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~jpmiami: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jpmiami: I'd give them a three out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~jpmiami: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~jpmiami: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jpmiami taken from his Fitbit customer service problem that occurred on November 23rd, 2017.


4.28 of 5 stars | 1856 reviews

~jpmiami's Fitbit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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