Fitbit: I spoke with Maria in Guatamala about my two pa...
A Fitbit customer review by GetHuman user ~Jane in St. Louis from November 27th, 2017
Background on ~Jane in St. Louis's case
GetHuman: ~Jane in St. Louis - can you tell our other Fitbit customers when your case took place?
~Jane in St. Louis: Yup. It was afternoon, on November 25th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Jane in St. Louis a list of common Fitbit problems)
~Jane in St. Louis: "Warranty Claim" was why I was trying to call.
~Jane in St. Louis's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jane in St. Louis: I spoke with Maria in Guatamala about my two part problem. She immediately assured me she would be able to help with both issues. She gave excellent instructions for fixing the first and I saw results after just a minute. Maria arranged a call back time for the day after tomorrow to confirm the results. Next she speedily arranged a solution to the other issue and we said goodbye for now! Thank you, Maria!!
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Jane in St. Louis: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jane in St. Louis: I'd give them a four out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Jane in St. Louis: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Jane in St. Louis: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jane in St. Louis taken from his Fitbit customer service problem that occurred on November 25th, 2017.