Fitbit: I wanted to talk to a person I DO NOT WANT TO G...
A Fitbit customer review by GetHuman user ~the squirrel from November 20th, 2017
Background on ~the squirrel's case
GetHuman: ~the squirrel - can you tell our other Fitbit customers when your case took place?
~the squirrel: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~the squirrel a list of common Fitbit problems)
~the squirrel: "Repairs" was why I was trying to call.
~the squirrel's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the squirrel: I wanted to talk to a person I DO NOT WANT TO GO TO A FRIGGEN WEB SITE AND WRITE A NOTE ASKING SOME PIN HEAD TO CALL ME!!!!*AND THEN THIS STUPID ASSED SITE AND THE WORDS
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~the squirrel: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the squirrel: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~the squirrel: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~the squirrel: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the squirrel taken from his Fitbit customer service problem that occurred on November 14th, 2017.