Fitbit: I was disappointed to learn that The Force has...
A Fitbit customer review by GetHuman user ~Details Person from November 20th, 2017
Background on ~Details Person's case
GetHuman: ~Details Person - can you tell our other Fitbit customers when your case took place?
~Details Person: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Details Person a list of common Fitbit problems)
~Details Person: "Problem With the App" was why I was trying to call.
~Details Person's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Details Person: I was disappointed to learn that The Force has been permanently recalled but I learned that a similar new product is being developed to replace the Force.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Details Person: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Details Person: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Details Person: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Details Person: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Details Person taken from his Fitbit customer service problem that occurred on November 17th, 2017.