Issue with Fitbit
A Fitbit customer review by GetHuman user GetHuman-sauerde from December 5th, 2017
Background on GetHuman-sauerde's case
GetHuman: GetHuman-sauerde - can you tell our other Fitbit customers when your case took place?
GetHuman-sauerde: Yup. It was morning, on November 28th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sauerde a list of common Fitbit problems)
GetHuman-sauerde: "Where to buy" was why I was trying to call.
GetHuman-sauerde's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sauerde: Issue with Fitbit
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-sauerde: The band on the fitbit charge is starting to peal away from the electrical display portion of the device. It is pealing on the left side near the button. It also looks like the band is "bubbling" on the left side just below the display. I'm guessing they will replace it with the alta, not good enough I want the charge *. I am on my *rd charge since june of ****, the other two have had similar issues. i am willing to pay the difference between the alta and the charge *.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-sauerde: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sauerde: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-sauerde: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-sauerde: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sauerde taken from his Fitbit customer service problem that occurred on November 28th, 2017.