My FitBit tracker was bought through our employ...
A Fitbit customer review by GetHuman user ~Mel Stamp from November 24th, 2017
Background on ~Mel Stamp's case
GetHuman: ~Mel Stamp - can you tell our other Fitbit customers when your case took place?
~Mel Stamp: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Mel Stamp a list of common Fitbit problems)
~Mel Stamp: "Warranty Claim" was why I was trying to call.
~Mel Stamp's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mel Stamp: My FitBit tracker was bought through our employer and they honored the replacement because the battery needed to be recharged daily. I was very happy with the service.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Mel Stamp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mel Stamp: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Mel Stamp: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Mel Stamp: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mel Stamp taken from his Fitbit customer service problem that occurred on November 14th, 2017.