My clasp fell off on my FitBit flex and I lost...
A Fitbit customer review by GetHuman user ~Gddyupn from November 27th, 2017
Background on ~Gddyupn's case
GetHuman: ~Gddyupn - can you tell our other Fitbit customers when your case took place?
~Gddyupn: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Gddyupn a list of common Fitbit problems)
~Gddyupn: "Warranty Claim" was why I was trying to call.
~Gddyupn's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gddyupn: My clasp fell off on my FitBit flex and I lost the tracker. I called to see if there was a way for them to track it, and they put me on hold for a few minutes. Came back and told me they would replace it, free of charge. It normally takes *-* business days, and I was happy to get it that quickly. But they pulled up my record, saw how much I used it, and told me that they would overnight it to me instead, so I could continue tracking my steps. Great company, great customer service!
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Gddyupn: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gddyupn: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Gddyupn: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Gddyupn: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gddyupn taken from his Fitbit customer service problem that occurred on November 22nd, 2017.