The Fitbit Flex is GARBAGE. The customer servic...
A Fitbit customer review by GetHuman user ~Pissed Off from November 26th, 2017
Background on ~Pissed Off's case
GetHuman: ~Pissed Off - can you tell our other Fitbit customers when your case took place?
~Pissed Off: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Off a list of common Fitbit problems)
~Pissed Off: "Warranty claim" was why I was trying to call.
~Pissed Off's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Off: The Fitbit Flex is GARBAGE. The customer service is Garbage. It is based in Asia and the connection was so poor that I spent OVER TEN minutes trying to explain my email address. I got it for Christmas and it has stopped working * times and I just put it on * weeks ago. The tech support number is out of service and I had to call several other numbers that didn't work before I was able to find one that worked. This is company *****! I should have kept my $* pedometer, at least that worked everyday.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Pissed Off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Off: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Pissed Off: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Pissed Off: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Off taken from his Fitbit customer service problem that occurred on November 24th, 2017.