Fitbit: This wont even let you put in correct time of w...
A Fitbit customer review by GetHuman user GetHuman-426083 from November 20th, 2017
Background on GetHuman-426083's case
GetHuman: GetHuman-426083 - can you tell our other Fitbit customers when your case took place?
GetHuman-426083: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-426083 a list of common Fitbit problems)
GetHuman-426083: "Technical support" was why I was trying to call.
GetHuman-426083's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-426083: This wont even let you put in correct time of wait I called for * days. Very strange as others say that normal hours says unable to take your call and once it said may not be able to take your call because of team meeting? Very strange. Beware! And it is inaccurate. Don't buy for sleep function as well. I am a technologist for sleep and they should not even be allowed to sell this for determining awake*sleep cycles. So upset. My Samsung Galaxy* S health works better
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-426083: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-426083: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-426083: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-426083: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-426083 taken from his Fitbit customer service problem that occurred on November 14th, 2017.