Fitbit: Very happy with the results of my call. Learne...

A Fitbit customer review by GetHuman user ~Happy FitBit Customer from November 24th, 2017

Background on ~Happy FitBit Customer's case

GetHuman: ~Happy FitBit Customer - can you tell our other Fitbit customers when your case took place?
~Happy FitBit Customer: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Fitbit, and if so, how?
~Happy FitBit Customer: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy FitBit Customer a list of common Fitbit problems)
~Happy FitBit Customer: "Repairs" was why I was trying to call.

~Happy FitBit Customer's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy FitBit Customer: Very happy with the results of my call. Learned that the clip for my FitBit One will be replaced on an as needed basis -- no warranty expiration date on the clip. Replacement order has been confirmed and will be shipped at no charge.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Happy FitBit Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy FitBit Customer: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Happy FitBit Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Happy FitBit Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy FitBit Customer taken from his Fitbit customer service problem that occurred on November 14th, 2017.

Fitbit

4.28 of 5 stars | 1856 reviews

~Happy FitBit Customer's Fitbit Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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