Fitbit: shirley answered and was very helpful and infor...

A Fitbit customer review by GetHuman user GetHuman-19777 from November 26th, 2017

Background on GetHuman-19777's case

GetHuman: GetHuman-19777 - can you tell our other Fitbit customers when your case took place?
GetHuman-19777: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman-19777: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19777 a list of common Fitbit problems)
GetHuman-19777: "Warranty claim" was why I was trying to call.

GetHuman-19777's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19777: shirley answered and was very helpful and informative and most of all patient with my complaint about flex charger. hope i dont have to speak to her again about this continuous problem. thanks lise
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-19777: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19777: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-19777: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-19777: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19777 taken from his Fitbit customer service problem that occurred on November 19th, 2017.

Fitbit

4.28 of 5 stars | 1856 reviews

GetHuman-19777's Fitbit Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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