I have an issue with Fiverr

A Fiverr customer review by GetHuman user GetHuman-abezkli from December 10th, 2017

Background on GetHuman-abezkli's case

GetHuman: GetHuman-abezkli - can you tell our other Fiverr customers when your case took place?
GetHuman-abezkli: Yup. It was morning, on December 3rd.
GetHuman: Did you reach out to Fiverr, and if so, how?
GetHuman-abezkli: I used a help page I found on the GetHuman Fiverr customer service contact info page: Contact Fiverr Customer Service
GetHuman: And which of these common Fiverr customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-abezkli a list of common Fiverr problems)
GetHuman-abezkli: "Listing Not Showing" was why I was trying to contact.

GetHuman-abezkli's review of Fiverr customer service

GetHuman: So how would you sum up your experience for GetHuman's Fiverr customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-abezkli: I have an issue with Fiverr
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-abezkli: Hi, I would appreciate your help. My Fiverr account was disabled for manipulating the system, but in fact, I did not do anything to manipulate. My job is to create and manage Adwords campaigns. And my permanent client orders my gig (which is supposed to manage monthly AdWords account) every month. And Fiverr Support just banned me because they think that I am manipulating the system. But How should I have done my job? To ask the buyer to pay directly me without using the Fiverr or how to do my monthly job? I would appreciate your help because all my business is on Fiverr and I have created a good profile with good reviews on Fiverr. Thank you in advance.
GetHuman: Let's quantify your experience contacting Fiverr. On a scale of 1 to 5, how easy is it go get help on a Fiverr problem?
GetHuman-abezkli: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-abezkli: I'd give them a five out of five on communication.
GetHuman: And what about Fiverr's ability to quickly and effectively address your problem?
GetHuman-abezkli: For that I would say five out of five.
GetHuman: And finally- any advice for other Fiverr customers?
GetHuman-abezkli: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Fiverr to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-abezkli taken from his Fiverr customer service problem that occurred on December 3rd, 2017.

Fiverr

7.90 of 5 stars | 70 reviews

GetHuman-abezkli's Fiverr Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fiverr, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fiverr in any way.

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