Fontanasports.com: Purchased two kayaks on their online memorial d...
A Fontanasports.com customer review by GetHuman user ~MAD KAYAKER from November 11th, 2017
Background on ~MAD KAYAKER's case
GetHuman: ~MAD KAYAKER - can you tell our other Fontanasports.com customers when your case took place?
~MAD KAYAKER: Yes I can. It was evening, on November 2nd.
GetHuman: Did you reach out to Fontanasports.com, and if so, how?
GetHuman: And which of these common Fontanasports.com customer issues best describes the reason you wanted to talk to them?
(Shows ~MAD KAYAKER a list of common Fontanasports.com problems)
~MAD KAYAKER: "Complaint" was why I was trying to call.
~MAD KAYAKER's review of Fontanasports.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Fontanasports.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MAD KAYAKER: Purchased two kayaks on their online memorial day sale. Waited a week for them to let me know when they were shipping. Called the store and was told that I had to pay an additional $*** in Shipping, even though the sale stated it was free shipping. Then they called a week later and stated the the price we paid (Billed my credit card and receipt to prove it), was too little. Tried to bill an additional $***. Not a single concession and still don't have my refund a month later. This company is a scam, liars, thief's. Terrible. DO NOT BUY FROM THEM.
GetHuman: Let's quantify your experience contacting Fontanasports.com. On a scale of 1 to 5, how easy is it go get help on a Fontanasports.com problem?
~MAD KAYAKER: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MAD KAYAKER: I'd give them a two out of five on communication.
GetHuman: And what about Fontanasports.com's ability to quickly and effectively address your problem?
~MAD KAYAKER: For that I would say three out of five.
GetHuman: And finally- any advice for other Fontanasports.com customers?
~MAD KAYAKER: Call them early in the day or late. Don't forget any personal or account information you might need for Fontanasports.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MAD KAYAKER taken from his Fontanasports.com customer service problem that occurred on November 2nd, 2017.
Fontanasports.com
1.00 of 5 stars | 1 reviews
~MAD KAYAKER's Fontanasports.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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