Foot Locker: Yesterday I bought a pair of Nike Shox from the...
A Foot Locker customer review by GetHuman user ~andreeuhh@aol.com from November 18th, 2017
Background on ~andreeuhh@aol.com's case
GetHuman: ~andreeuhh@aol.com - can you tell our other Foot Locker customers when your case took place?
~andreeuhh@aol.com: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Foot Locker, and if so, how?
GetHuman: And which of these common Foot Locker customer issues best describes the reason you wanted to talk to them?
(Shows ~andreeuhh@aol.com a list of common Foot Locker problems)
~andreeuhh@aol.com: "Make a purchase" was why I was trying to call.
~andreeuhh@aol.com's review of Foot Locker customer service
GetHuman: So how would you sum up your experience for GetHuman's Foot Locker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~andreeuhh@aol.com: Yesterday I bought a pair of Nike Shox from the Ocala store in FL and it is an hour away from where i live but i happened to be in the area yesterday i tried to return the shoes to a leesburg location because they were not comfortable when i put them on at home, (i only bought them bc i was desperate for an all black shoe for work, and it was the only one i could find in my size) at first i was going to exchange it for a different shoe that felt better but every store i go into has minimal sizes in every shoe never your correct size, so i decided to return the nike shox the associate told me i could not return them EVEN THOUGH I HAD THE RECEIPT IT WAS A DAY LATER NEVER WORN, he said the reason why was bc the store in leesburg, fl is slow and they have only had one sale all day and my return of $*** would put his store in the negatives on his computer so he therefor refused to do my return i called customer service and they had no control over this and told me to speak to a store manage
GetHuman: Let's quantify your experience contacting Foot Locker. On a scale of 1 to 5, how easy is it go get help on a Foot Locker problem?
~andreeuhh@aol.com: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~andreeuhh@aol.com: I'd give them a three out of five on communication.
GetHuman: And what about Foot Locker's ability to quickly and effectively address your problem?
~andreeuhh@aol.com: For that I would say two out of five.
GetHuman: And finally- any advice for other Foot Locker customers?
~andreeuhh@aol.com: Call them early in the day or late. Don't forget any personal or account information you might need for Foot Locker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~andreeuhh@aol.com taken from his Foot Locker customer service problem that occurred on November 9th, 2017.
Foot Locker
2.00 of 5 stars | 4 reviews
~andreeuhh@aol.com's Foot Locker Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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