Ford Motor Credit: I'm about to lose my job if by next week I don...
A Ford Motor Credit customer review by GetHuman user ~501brownie from November 21st, 2017
Background on ~501brownie's case
GetHuman: ~501brownie - can you tell our other Ford Motor Credit customers when your case took place?
~501brownie: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Ford Motor Credit, and if so, how?
GetHuman: And which of these common Ford Motor Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~501brownie a list of common Ford Motor Credit problems)
~501brownie: "Overcharge/Strange charge" was why I was trying to call.
~501brownie's review of Ford Motor Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford Motor Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~501brownie: I'm about to lose my job if by next week I don't receive my permission to release letter. I requested this on May *th & as of May **th on release letter. I have spoken to * different people, and no one seems to care that Im about to lose my job and my home b*c my car was recently totaled and I never received my title and my car had a lien on it still due to me never receiving the title. I need this letter so that I can receive a copy of my title, recieve my check from the insurance company and purchase a new car. The car wreck was bad enough but waiting *weeks for a letter and not being able to do anything put check the mail everday and be disappointed is the worst. I feel very disappointed with ford for not understanding the importance of this matter and doing everything in their power to assist me. I now understand how so many people can lose so much do to others not caring.
GetHuman: Let's quantify your experience contacting Ford Motor Credit. On a scale of 1 to 5, how easy is it go get help on a Ford Motor Credit problem?
~501brownie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~501brownie: I'd give them a five out of five on communication.
GetHuman: And what about Ford Motor Credit's ability to quickly and effectively address your problem?
~501brownie: For that I would say two out of five.
GetHuman: And finally- any advice for other Ford Motor Credit customers?
~501brownie: Call them early in the day or late. Don't forget any personal or account information you might need for Ford Motor Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~501brownie taken from his Ford Motor Credit customer service problem that occurred on November 13th, 2017.