Ford Motor Credit: Rep was condescending, kept interrupting me & p...
A Ford Motor Credit customer review by GetHuman user ~Ford Manager from November 18th, 2017
Background on ~Ford Manager's case
GetHuman: ~Ford Manager - can you tell our other Ford Motor Credit customers when your case took place?
~Ford Manager: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Ford Motor Credit, and if so, how?
GetHuman: And which of these common Ford Motor Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Ford Manager a list of common Ford Motor Credit problems)
~Ford Manager: "Request a Loan" was why I was trying to call.
~Ford Manager's review of Ford Motor Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford Motor Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ford Manager: Rep was condescending, kept interrupting me & pretty much called me a liar! Now I figure out it's the game*scam they are taught, extend you a month on ur lease end without telling, thus ur acct goes past due! Told her I was a Center Operations Manager at Ford w * yrs field exp w dlrs & customers! Messed w the wrong one this time! NOT going on my credit!
GetHuman: Let's quantify your experience contacting Ford Motor Credit. On a scale of 1 to 5, how easy is it go get help on a Ford Motor Credit problem?
~Ford Manager: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ford Manager: I'd give them a two out of five on communication.
GetHuman: And what about Ford Motor Credit's ability to quickly and effectively address your problem?
~Ford Manager: For that I would say three out of five.
GetHuman: And finally- any advice for other Ford Motor Credit customers?
~Ford Manager: Call them early in the day or late. Don't forget any personal or account information you might need for Ford Motor Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ford Manager taken from his Ford Motor Credit customer service problem that occurred on November 15th, 2017.