Ford Motor Credit: Supervisor was rude and would not refund me lat...
A Ford Motor Credit customer review by GetHuman user ~Abel Lucero from November 14th, 2017
Background on ~Abel Lucero's case
GetHuman: ~Abel Lucero - can you tell our other Ford Motor Credit customers when your case took place?
~Abel Lucero: Yup. It was evening, on November 6th.
GetHuman: Did you reach out to Ford Motor Credit, and if so, how?
GetHuman: And which of these common Ford Motor Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Abel Lucero a list of common Ford Motor Credit problems)
~Abel Lucero: "Update Account Information" was why I was trying to call.
~Abel Lucero's review of Ford Motor Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford Motor Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Abel Lucero: Supervisor was rude and would not refund me late ffes even though I had got no bill for ** months and I paid through my bank. I have been a customer for ** years and this is how I am treated. I will pay my Focus off and sell it and go to Chevrolet. You don't deserve my business. Abel Lucero ***-***-****
GetHuman: Let's quantify your experience contacting Ford Motor Credit. On a scale of 1 to 5, how easy is it go get help on a Ford Motor Credit problem?
~Abel Lucero: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Abel Lucero: I'd give them a five out of five on communication.
GetHuman: And what about Ford Motor Credit's ability to quickly and effectively address your problem?
~Abel Lucero: For that I would say five out of five.
GetHuman: And finally- any advice for other Ford Motor Credit customers?
~Abel Lucero: Call them early in the day or late. Don't forget any personal or account information you might need for Ford Motor Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Abel Lucero taken from his Ford Motor Credit customer service problem that occurred on November 6th, 2017.