Ford: called fremont Motors because we were have prob...
A Ford customer review by GetHuman user ~jennifer from November 5th, 2017
Background on ~jennifer's case
GetHuman: ~jennifer - can you tell our other Ford customers when your case took place?
~jennifer: Yes. It was morning, on October 26th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~jennifer a list of common Ford problems)
~jennifer: "Complaint" was why I was trying to call.
~jennifer's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jennifer: called fremont Motors because we were have problems with Ford Focus. they said it was the Throttle Body and that it was under warranty bring it in. I said no will only deal with another branch of Fremont Motors (had problems with this branch before) sent it with a mechanic (who had put a diagnostic machine on and said peddle acculator was stuck in closed position)to other branch. The other branch said no that it was not under warranty (he had to read warranty twice). called owner and it was already there she said to fix it (not sure if it was said yes to first or after) and he would give her a discount. I called first branch after i heard that it was not under warranty and the guy said that to tell them to write off part of it. they wouldn't said to take it to the guy the next day. the Ford worker is going to pay part of the bill (or so he says) out of his own pocket. when we e-mail the ford company all we got from them was " I'm Sorry". so not only will Ford not stand behind thei
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~jennifer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jennifer: I'd give them a one out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~jennifer: For that I would say four out of five.
GetHuman: And finally- any advice for other Ford customers?
~jennifer: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jennifer taken from his Ford customer service problem that occurred on October 26th, 2017.