(cont) Ford is hoping to squirm under the wire...
A Ford customer review by GetHuman user ~Ford E series customer reviewe from November 24th, 2017
Background on ~Ford E series customer reviewe's case
GetHuman: ~Ford E series customer reviewe - can you tell our other Ford customers when your case took place?
~Ford E series customer reviewe: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~Ford E series customer reviewe a list of common Ford problems)
~Ford E series customer reviewe: "Repairs" was why I was trying to call.
~Ford E series customer reviewe's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ford E series customer reviewe: (cont) Ford is hoping to squirm under the wire at midnight on Dec. *, **** without anyone having raised the issue that what Ford is blatantly advertising as a current model year vehicle and telling you to "build and price" does not, in fact, even exist in the marketplace and cannot be factory ordered. No one so far has sued them for the fact that this van cannot be found in stock anywhere in the country with the features that a person wants or cannot be factory ordered in any way, shape or form
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~Ford E series customer reviewe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ford E series customer reviewe: I'd give them a two out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~Ford E series customer reviewe: For that I would say one out of five.
GetHuman: And finally- any advice for other Ford customers?
~Ford E series customer reviewe: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ford E series customer reviewe taken from his Ford customer service problem that occurred on November 17th, 2017.