Fort Worth Star-Telegram: *:**AM to *:**AM on **** line. Answered @ *AM a...
A Fort Worth Star-Telegram customer review by GetHuman user ~Dona from November 28th, 2017
Background on ~Dona's case
GetHuman: ~Dona - can you tell our other Fort Worth Star-Telegram customers when your case took place?
~Dona: Yes. It was evening, on November 25th.
GetHuman: Did you reach out to Fort Worth Star-Telegram, and if so, how?
GetHuman: And which of these common Fort Worth Star-Telegram customer issues best describes the reason you wanted to talk to them?
(Shows ~Dona a list of common Fort Worth Star-Telegram problems)
~Dona: "Cancel subscription" was why I was trying to call.
~Dona's review of Fort Worth Star-Telegram customer service
GetHuman: So how would you sum up your experience for GetHuman's Fort Worth Star-Telegram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dona: *:**AM to *:**AM on **** line. Answered @ *AM and told delivery problems had to be called by *:**AM Hung up on twice and then told they would "credit" account. They got their money but expect me to go buy a paper on the day I don't get one. Major problems with this company. Bad delivery problems and worse "customer service".
GetHuman: Let's quantify your experience contacting Fort Worth Star-Telegram. On a scale of 1 to 5, how easy is it go get help on a Fort Worth Star-Telegram problem?
~Dona: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dona: I'd give them a one out of five on communication.
GetHuman: And what about Fort Worth Star-Telegram's ability to quickly and effectively address your problem?
~Dona: For that I would say two out of five.
GetHuman: And finally- any advice for other Fort Worth Star-Telegram customers?
~Dona: Call them early in the day or late. Don't forget any personal or account information you might need for Fort Worth Star-Telegram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dona taken from his Fort Worth Star-Telegram customer service problem that occurred on November 25th, 2017.