Fossil.com: Friendly and very helpful. This is the second t...
A Fossil.com customer review by GetHuman user ~patti from November 28th, 2017
Background on ~patti's case
GetHuman: ~patti - can you tell our other Fossil.com customers when your case took place?
~patti: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Fossil.com, and if so, how?
GetHuman: And which of these common Fossil.com customer issues best describes the reason you wanted to talk to them?
(Shows ~patti a list of common Fossil.com problems)
~patti: "Overcharge/Strange charge" was why I was trying to call.
~patti's review of Fossil.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Fossil.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patti: Friendly and very helpful. This is the second time I have called and both times I was very satisified
GetHuman: Let's quantify your experience contacting Fossil.com. On a scale of 1 to 5, how easy is it go get help on a Fossil.com problem?
~patti: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patti: I'd give them a three out of five on communication.
GetHuman: And what about Fossil.com's ability to quickly and effectively address your problem?
~patti: For that I would say five out of five.
GetHuman: And finally- any advice for other Fossil.com customers?
~patti: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Fossil.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~patti taken from his Fossil.com customer service problem that occurred on November 23rd, 2017.
Fossil.com
5.00 of 5 stars | 8 reviews
~patti's Fossil.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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