Fox News: Complaints regarding personnel changes
A Fox News customer review by GetHuman user GetHuman20617 from December 4th, 2017
Background on GetHuman20617's case
GetHuman: GetHuman20617 - can you tell our other Fox News customers when your case took place?
GetHuman20617: Yup. It was evening, on November 30th.
GetHuman: Did you reach out to Fox News, and if so, how?
GetHuman: And which of these common Fox News customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman20617 a list of common Fox News problems)
GetHuman20617: "Update Account Info" was why I was trying to call.
GetHuman20617's review of Fox News customer service
GetHuman: So how would you sum up your experience for GetHuman's Fox News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman20617: Complaints regarding personnel changes
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman20617: I have no clue what is going on at Fox that is requiring so many personnel changes and I realize that the "politically correct" answer is always contract dispute but I do not believe that for one minute....First you dismissed Bob Beckel from The Five, then Andrea Tantaros was suddenly missing from Outnumbered and now Greta is out from On The Record. Of course, we all know why Gretchen was released....Personally Outnumbered has not been the same since Andrea was dismissed, Mary Katherine Ham is missing, Kirsten Powers is missing, the last * having gone to CNN...do you really think that Britt Hume can begin to take the place of Greta? He is the most boring person in television....Fox, I have been a constant watcher of you station but it does look like CNN is going to be my network of choice....not sure who is making the decisions but it appears that Fox has a serious problem....as it currently stands, Megan Kelly and Sean Hannity as the only * personalities left that are decent to watch but other than those *, you have lost me.*Mary Ellen Rogers, Jacksonville, FL *****
GetHuman: Let's quantify your experience contacting Fox News. On a scale of 1 to 5, how easy is it go get help on a Fox News problem?
GetHuman20617: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman20617: I'd give them a two out of five on communication.
GetHuman: And what about Fox News's ability to quickly and effectively address your problem?
GetHuman20617: For that I would say five out of five.
GetHuman: And finally- any advice for other Fox News customers?
GetHuman20617: Call them early in the day or late. Don't forget any personal or account information you might need for Fox News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman20617 taken from his Fox News customer service problem that occurred on November 30th, 2017.