Fox News: The choice of options was endless, but didn't p...
A Fox News customer review by GetHuman user GetHuman-10720 from November 23rd, 2017
Background on GetHuman-10720's case
GetHuman: GetHuman-10720 - can you tell our other Fox News customers when your case took place?
GetHuman-10720: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to Fox News, and if so, how?
GetHuman: And which of these common Fox News customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-10720 a list of common Fox News problems)
GetHuman-10720: "Account Access" was why I was trying to call.
GetHuman-10720's review of Fox News customer service
GetHuman: So how would you sum up your experience for GetHuman's Fox News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-10720: The choice of options was endless, but didn't put me through to a human being. Finally, when I elected to leave a message I was told the message box was full and was disconnected.
GetHuman: Let's quantify your experience contacting Fox News. On a scale of 1 to 5, how easy is it go get help on a Fox News problem?
GetHuman-10720: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-10720: I'd give them a one out of five on communication.
GetHuman: And what about Fox News's ability to quickly and effectively address your problem?
GetHuman-10720: For that I would say five out of five.
GetHuman: And finally- any advice for other Fox News customers?
GetHuman-10720: Call them early in the day or late. Don't forget any personal or account information you might need for Fox News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-10720 taken from his Fox News customer service problem that occurred on November 20th, 2017.