FranklinCovey: I have a defective planner, customer service co...
A FranklinCovey customer review by GetHuman user ~Gerald Schoenle from November 23rd, 2017
Background on ~Gerald Schoenle's case
GetHuman: ~Gerald Schoenle - can you tell our other FranklinCovey customers when your case took place?
~Gerald Schoenle: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to FranklinCovey, and if so, how?
GetHuman: And which of these common FranklinCovey customer issues best describes the reason you wanted to talk to them?
(Shows ~Gerald Schoenle a list of common FranklinCovey problems)
~Gerald Schoenle: "Technical support" was why I was trying to call.
~Gerald Schoenle's review of FranklinCovey customer service
GetHuman: So how would you sum up your experience for GetHuman's FranklinCovey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gerald Schoenle: I have a defective planner, customer service could not locate the order numbers so it is my problem to find that out and call back. Very unsatsified!
GetHuman: Let's quantify your experience contacting FranklinCovey. On a scale of 1 to 5, how easy is it go get help on a FranklinCovey problem?
~Gerald Schoenle: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gerald Schoenle: I'd give them a three out of five on communication.
GetHuman: And what about FranklinCovey's ability to quickly and effectively address your problem?
~Gerald Schoenle: For that I would say five out of five.
GetHuman: And finally- any advice for other FranklinCovey customers?
~Gerald Schoenle: Call them early in the day or late. Don't forget any personal or account information you might need for FranklinCovey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gerald Schoenle taken from his FranklinCovey customer service problem that occurred on November 20th, 2017.
FranklinCovey
5.00 of 5 stars | 8 reviews
~Gerald Schoenle's FranklinCovey Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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