Freddie Mac: transfered too many times.waited too long to sp...
A Freddie Mac customer review by GetHuman user GetHuman-127484 from November 18th, 2017
Background on GetHuman-127484's case
GetHuman: GetHuman-127484 - can you tell our other Freddie Mac customers when your case took place?
GetHuman-127484: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Freddie Mac, and if so, how?
GetHuman: And which of these common Freddie Mac customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-127484 a list of common Freddie Mac problems)
GetHuman-127484: "Complaint" was why I was trying to call.
GetHuman-127484's review of Freddie Mac customer service
GetHuman: So how would you sum up your experience for GetHuman's Freddie Mac customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-127484: transfered too many times.waited too long to speak to someone .with no information given ...bad customer service skills.
GetHuman: Let's quantify your experience contacting Freddie Mac. On a scale of 1 to 5, how easy is it go get help on a Freddie Mac problem?
GetHuman-127484: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-127484: I'd give them a one out of five on communication.
GetHuman: And what about Freddie Mac's ability to quickly and effectively address your problem?
GetHuman-127484: For that I would say four out of five.
GetHuman: And finally- any advice for other Freddie Mac customers?
GetHuman-127484: Call them early in the day or late. Don't forget any personal or account information you might need for Freddie Mac to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-127484 taken from his Freddie Mac customer service problem that occurred on November 10th, 2017.
Freddie Mac
1.00 of 5 stars | 5 reviews
GetHuman-127484's Freddie Mac Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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