Free People: Horrible customer service*Rude and inconsiderat...
A Free People customer review by GetHuman user ~Freethepeoplefiretheemployee from November 24th, 2017
Background on ~Freethepeoplefiretheemployee's case
GetHuman: ~Freethepeoplefiretheemployee - can you tell our other Free People customers when your case took place?
~Freethepeoplefiretheemployee: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Free People, and if so, how?
GetHuman: And which of these common Free People customer issues best describes the reason you wanted to talk to them?
(Shows ~Freethepeoplefiretheemployee a list of common Free People problems)
~Freethepeoplefiretheemployee: "Make a purchase" was why I was trying to call.
~Freethepeoplefiretheemployee's review of Free People customer service
GetHuman: So how would you sum up your experience for GetHuman's Free People customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Freethepeoplefiretheemployee: Horrible customer service*Rude and inconsiderate*Would rather work with store employee*This person needed to get rid of her bad attitude.*I was very knd and wanted nothing but to place an order.*Next time will call the store
GetHuman: Let's quantify your experience contacting Free People. On a scale of 1 to 5, how easy is it go get help on a Free People problem?
~Freethepeoplefiretheemployee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Freethepeoplefiretheemployee: I'd give them a four out of five on communication.
GetHuman: And what about Free People's ability to quickly and effectively address your problem?
~Freethepeoplefiretheemployee: For that I would say one out of five.
GetHuman: And finally- any advice for other Free People customers?
~Freethepeoplefiretheemployee: Call them early in the day or late. Don't forget any personal or account information you might need for Free People to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Freethepeoplefiretheemployee taken from his Free People customer service problem that occurred on November 23rd, 2017.
Free People
1.00 of 5 stars | 4 reviews
~Freethepeoplefiretheemployee's Free People Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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